Service Desk Engineer

Based in Hilversum

As an experienced Skilled Service Desk Employee within Managed Services, you play a crucial role in providing technical support to customers. You are on the front line helping users with technical questions and problems, performing analyses, monitoring systems, and contributing to improvements and projects. Your expertise ensures a seamless service experience for our customers. Ready to shine in this role?

Depending on your knowledge and experience, you will contribute to:

• Answering technical questions and resolving issues reported by customer users through various channels (phone, email, ticket system).

• Analyzing and diagnosing hardware and software problems.

• Performing root cause analyses to identify and resolve recurring issues.

• Monitoring systems to proactively detect and resolve problems.

• Performing regular checks and maintenance on systems.

• Managing user accounts and access rights.

• Keeping detailed documentation of incidents, solutions, and best practices.

• Contributing to the knowledge base by documenting new issues and solutions.

• Assisting with the implementation of new systems and applications.

• Testing and validating new hardware and software solutions.

• Supporting migration and upgrade projects.

Our client is a well-established ICT services provider with over 20 years of experience, based in Hilversum. They specialize in supporting both national and international organizations with the design, development, implementation, and management of Cloud and network infrastructures. Whether it’s setting up brand new environments or upgrading and migrating existing ones, they are known for delivering high-quality, reliable solutions.

What makes them unique is their focus on balance and long-term partnerships. By combining cutting-edge expertise in Cloud, Security, and Networking with a strong customer-first approach, they ensure that every ICT environment runs smoothly and securely. Their future-focused mindset means they are constantly growing in knowledge and capabilities, always keeping pace with their clients’ ambitions.

Working here means being part of a close-knit team rather than just another number. Employees are given opportunities to learn, innovate, and take ownership of their growth. In fact, a portion of the company’s shares is available to staff, reflecting their belief in shared success and development.

If you’re driven by technology, passionate about Cloud, Security, or Networking, and want to make a real impact while building a future together, this is the place where your skills and ambitions will be valued.

• At least an MBO diploma (vocational qualification) in a relevant technical field (e.g., Computer Science, Network Management).

• Preferably certifications such as ITIL Foundation, Microsoft 365.

• At least 3 years of experience as a Support or Helpdesk employee supporting Windows and Apple-based systems and users.

• Affinity with Security.

• Excellent problem-solving skills and analytical ability.

• Strong communication skills, both verbal and written.

• Customer-oriented and able to communicate effectively with clients.

• A team player with the ability to work independently.

• Accurate and precise, even under pressure.

• And of course, you speak and write excellent Dutch, and your English is strong too.

• Relocation package.

• Step-by-step assistance with your relocation processes and covered virtual sessions with our relocation experts.

• Visa application and 30% tax ruling application done by Ir Olav’s Globetrotters on your behalf.

• Great South African community waiting for you in the Netherlands.

• Market related salary.

• 8,33% holiday allowance.

• Dutch Government authorized pension plan activated once you arrive in the Netherlands.

• One on one Dutch lessons up until company requirement where your partner can join lessons for free.

• Company laptop.

• Commitment for indefinite contract with our client 

• Mentoring and coaching until you go over to the payroll of our client

• Great on and offline events to meet your fellow Globetrotters and learn about the Netherlands, hosted by Ir Olav's Globetrotters.

• Pleasant working atmosphere, where you can be and stay yourself.

Are you just as excited as us about this role? Great! Then you're sure to be a good match! Applying for a job with us is very easy. Simply complete the application form below and one of our recruiters will be in touch!