Service Desk Employee

Our client is the largest independent third-party servicer in the Netherlands for mortgages and consumer credit. They proudly supervise the management of mortgages and consumer credit for renowned national and international financial organizations with diverse signatures. They are the business partner for these organizations that helps them to successfully serve their customers in a changing world.

Working at our client means: working in a place where boundaries are pushed. Our client is growing and is looking for colleagues who want to help build high-quality, professional services within an informal, personal culture. Their team members are honest, customer-oriented, and service-oriented. They are ambitious, willing to change and take accountability for their results.

As a Service Desk Agent you are part of the IT&D Run department. Together with 3 colleagues you form our client's IT Service Desk you help both internal and external users with tech questions and problems.

In this role you need to be curious and show initiative, you have a desire to be an expert in your field. Giving feedback is second nature. You get energy from working together in a complex environment and you see opportunities for development and growth all over. Your results-orientated thinking and proactive attitude means you can easily get people on board. You are a facilitator for your team and easily communicate in different contexts.

Required qualifications & experience:

• A Diploma in the field of IT or completed courses;

• Experience in a Service Desk environment

• A sound knowledge of IT systems, environments, applications and automation packages

• A good knowledge of Outlook, Word and Excel

• An ITIL Foundation certificate;

• Fluent Afrikaans and good command of English

• Relocation package.

• Step-by-step assistance with your relocation processes and covered virtual sessions with our relocation experts.

• Visa application and 30% tax ruling application done by Ir Olav’s Globetrotters on your behalf.

• Great South African community waiting for you in the Netherlands.

• Market related salary.

• 8,33% holiday allowance.

• Dutch Government authorized pension plan activated once you arrive in the Netherlands.

• One on one Dutch lessons up until company requirement where your partner can join lessons for free.

• Company laptop.

• Commitment for indefinite contract with our client 

• Mentoring and coaching until you go over to the payroll of our client

• Great on and offline events to meet your fellow Globetrotters and learn about the Netherlands, hosted by Ir Olav's Globetrotters.

• Pleasant working atmosphere, where you can be and stay yourself.